Refund policy

↩️ Return and Refund Policy

At R36S Console, we want you to be happy with your purchase. Here are the exact terms of our return policy.

1. Return Period: 30 days

You have 30 calendar days from receipt of your order to exercise your right of withdrawal: satisfied or your money back, well beyond the legal minimum withdrawal period of 14 days set by European law.

To be eligible for a refund, the product must be:

  • Unused, or used only under reasonable trial conditions
  • In its original packaging, with all supplied accessories (USB-C cable, SD card, manual)
  • Free of physical damage, signs of prolonged use or software modification

2. Return Shipping Costs

📦 Return shipping costs are paid by the customer.

The customer is responsible for arranging and paying for the return shipment to our warehouse. We recommend a tracked shipment to make sure the parcel arrives safely.

👉 Exception: if the product is defective on arrival, shipped incorrectly by us, or does not match the order, we cover 100% of the return shipping costs (prepaid label sent by e-mail).

3. Return Procedure

  1. Contact us by e-mail at contact@r36s-console.com with your order number, the reason for the return and photos if applicable.
  2. Our team replies within 48 business hours with the return instructions and the shipping address.
  3. You ship the parcel with the carrier of your choice (tracking recommended).
  4. Once the parcel has been received and inspected, we issue your refund.

4. Refund

  • Timeframe: The refund is processed within 5 to 30 business days after receipt and inspection of the returned product.
  • Amount: The refund covers the price of the product. Original shipping costs and return shipping costs are not refunded (except in the case of a product defect).
  • Method: The refund is made automatically to the payment method used for the purchase (bank card, PayPal, etc.).
  • Notification: You receive an e-mail as soon as the refund is issued.

5. Legal Exceptions

In accordance with European law (article L221-28 of the French Consumer Code), the right of withdrawal does not apply to:

  • Products whose hygiene or safety seal has been opened (for example, unsealed SD cards)
  • Products personalised or modified at your request
  • Products damaged through misuse, unauthorised software modification or opening of the casing
  • Products whose internal components have been altered or replaced

6. Product Warranty (12 months)

The R36S comes with a 12-month manufacturer's warranty covering manufacturing defects. This warranty is separate from the right of withdrawal and remains valid even after the 30-day return period.

If a fault occurs within 12 months:

  • Contact us with photos/videos of the defect
  • We diagnose the issue and arrange either a repair or a replacement
  • Return shipping costs to our after-sales service are at your expense, and shipping back after repair/replacement is at our expense

7. Disputes and Chargebacks

We always prefer an amicable resolution. If there is a problem, contact us first: we find a solution in most cases.

Any bank dispute ("chargeback") opened for "Item not received" when proof of delivery (tracking number, delivery photo, signature) confirms receipt will be contested and reported to your bank and to the competent authorities as attempted fraud.

8. Contact

📧 E-mail: contact@r36s-console.com
⏱️ Guaranteed reply within 48 business hours
🌍 International customer service

This return policy applies to all purchases made on r36s-console.com. By placing an order, you accept these terms.